1. Does It Sound Natural?
Listen to a real demo call. Does the voice sound human, and does it cope when you interrupt or change your mind?
2. What Does It Do When It Does Not Know?
The best systems admit what they do not know and take a message. Be wary of any that confidently make things up.
3. How Is Caller Data Handled?
Ask where recordings and personal details are stored, who can see them and how long they are kept. You should get clear answers.
4. Can It Be Set Up for Your Business?
Your opening hours, services and tone of voice should be built in, not generic.
5. What Happens When Something Goes Wrong?
Ask about support, how problems are fixed and how you can review calls. A good provider will be open about this.
The Bottom Line
Ask for a live demo and try to catch it out. The way an AI receptionist handles awkward questions tells you more than any brochure.
Leave a Reply