Tag: customer service
-
The Playing Field Has Never Been More Level For decades, large corporations held an unassailable advantage in customer service: they could afford call centres, 24-hour support teams, and dedicated account managers. Small businesses simply couldn’t match that level of availability. A missed call after 5pm was just the cost of being small. That disadvantage has…
-
Customer Service Has Entered a New Era The days of putting customers on hold, routing them through endless menus, and making them repeat their issue to multiple agents are numbered. In 2026, AI chatbots have matured from clunky keyword-matching tools into sophisticated conversational agents that genuinely understand context, emotion, and intent. For businesses of all…